Measuring the releationship between employees and patients Essay

Measuring the releationship between employees and unhurrieds satisfaction - Essay Example. . . . . . . . . . . . . .9 1.2. Hypotheses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.3. Significance of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 1.4. Theoretical Framework of the Study. . . . . . . . . . . . . . . . . . . . . . . . .10 1.5. Scope and Delimitation of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 11 1.6. DEFINITION OF TERMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112. RELATED LITERATURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 2.1. Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 2.2. customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 2.3. Customer Satisfaction and Strategic management. . . . . . . . . . . . . . .17 2.4. Sociality an d Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . 18 2.5. Staff Training and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . 18 2.6. Surveys and Scales for Quality Development. . . . . . . . . . . . . . . . . .19 2.7. Customer Focused organisational Culture. . . . . . . . . . . . . . . . . . . .20 2.8. Stress and Improving Employee and Customer Satisfaction. . . . . .22 2.9. Human Capital. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 2.10. Latest Developments in health Care. . . . . . . . . . . . . . . . . . . . . . .25 2.11. Team work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273..METHODOLOGY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... The results revealed that the percentage aim of the employees satisfaction is 66 with a category of some satisfied. The percentage level of inpatient satisfaction is 92 with a category of very satisf ied. The percentage level of outpatient satisfaction is 88 with acategory of satisfied. On the other hand, there was no significant relationship between employee and patient satisfaction at King Faisal Specialist Hospital & Research Centre. There was a very nice positive correlation between the employee satisfaction and patient satisfaction.Traditionally, satisfaction, contentment, pleasure, or happiness diverges from person to person, from company to company. Employers however, endlessly assess the degree of satisfaction among their clients for advancement, growth, productivity, and maintenance of a market share.